Refund policy

Last updated: 2 November 2026

This policy covers order cancellations, change-of-mind returns and remedies for problems with goods purchased from BLACKSTONE WHEELS & TYRES.

Your Australian Consumer Law rights

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may reject the goods and choose a refund or replacement, and may be entitled to compensation for reasonably foreseeable loss. For a minor problem, we may provide a repair or other appropriate remedy within a reasonable time.

The change-of-mind deadlines, fees and exclusions below do not restrict your rights for faulty, incorrectly supplied, misdescribed or otherwise non-compliant goods.

Cancelling an order

Contact us as soon as possible with your order number. We will confirm whether dispatch, fitting or custom work has started and whether your cancellation can be accepted. A 25% restocking fee applies to accepted change-of-mind cancellations, only to the extent lawful and reasonably reflecting costs incurred. Any applicable deduction will be explained before your cancellation is processed. No cancellation or restocking fee applies where you are entitled to a refund under consumer law, or where we cancel because we cannot supply your order.

Change-of-mind returns

Request approval within 14 days of purchase before sending goods back. Include your proof of purchase. Approved returns must be unused, undamaged and in their original packaging. We will provide return instructions and confirm any applicable charges. You are responsible for return freight and delivery costs already incurred for a change-of-mind return.

For change of mind, we do not accept goods that have been driven on; tyres already mounted to wheels; wheels already fitted with tyres; or wheels that have been modified, painted, drilled or machined. Once agreed custom machining or other custom work has begun, the custom order cannot be cancelled for change of mind. These restrictions do not remove consumer guarantees.

Faulty goods, incorrect goods or fitment problems

Contact us with your order number, the issue and photos where helpful. If goods do not fit the vehicle or purpose we agreed to supply them for, stop fitting or using them and contact us for assessment. Original packaging is not required for a consumer-guarantee claim. We will arrange or reimburse reasonable return costs for confirmed faulty or incorrectly supplied goods; for goods too large or difficult to return, we will arrange collection where required by law.

Refunds and delays

Approved refunds are returned using the original payment method unless we agree otherwise. We will confirm the refund when processed; your payment provider may need additional time to show it. If your order cannot be supplied, we will discuss alternatives or a refund. If a delay becomes substantial, contact us so we can resolve it in accordance with your rights.

To request a cancellation, return or refund, email blackstonedoveton@gmail.com or contact our team. Please wait for return instructions so the goods reach the correct location. Delivery estimates are in our Shipping Policy.