Shipping policy
Last updated: 2 November 2026
BLACKSTONE WHEELS & TYRES ships within Australia. Your delivery estimate includes order preparation and dispatch, followed by the carrier's transit time.
Order processing and dispatch
For confirmed, in-stock standard orders, our target is dispatch within one business day for NSW, QLD and VIC metropolitan deliveries. Allow 4–5 business days for dispatch to TAS, NT, SA and WA. Other in-stock orders are generally dispatched within seven business days.
Orders received after 2 pm Monday–Thursday enter processing the next business day. Orders received after 3 pm Friday, or on weekends, enter processing on the next business day. Times are Melbourne local time. Business days exclude weekends and public holidays.
Special-order and custom wheels
Special-order, backordered, imported, custom-drilled, machined or specially finished wheels can take longer than the standard dispatch estimates. We will advise the expected lead time and notify you of material changes. The transit estimates below begin only after dispatch. Contact us before ordering if you need delivery by a particular date.
Estimated transit time after dispatch
| Destination | Estimated transit time |
|---|---|
| ACT | 1–2 business days |
| NSW | 1–2 business days |
| NT | 5–7 business days |
| QLD metropolitan | 1–2 business days |
| QLD regional/rural | 2–3 business days |
| SA | 2–3 business days |
| TAS | 5–6 business days |
| VIC | 1–2 business days |
| WA | 3–5 business days |
These are estimates, not guaranteed arrival dates. Rural, remote and island addresses, public holidays and carrier disruptions may add time. Preparation, custom work and supplier lead times are additional.
Freight charges and tracking
Delivery charges are shown at checkout or confirmed in your freight quote. Remote or island deliveries may require an additional quote or collection from an agreed depot. We will obtain your agreement to extra charges or alternative arrangements before proceeding. If we cannot arrange suitable delivery, we will offer a refund for the undeliverable order. Tracking is supplied where available.
Pickup and delivery issues
If you choose pickup or fitting at our Doveton store, wait for our ready-for-collection or booking confirmation before visiting. Inspect your delivery and contact us promptly about missing goods or transit damage, with your order number and photos where possible. We will help resolve the issue; reporting promptly does not limit your Australian Consumer Law rights.
For shipping help, email blackstonedoveton@gmail.com or contact our team. For cancellations and returns, see our Cancellation & Refund Policy.